IT Service Engineer

Job Description:

• Provide daily system and network support, as well as troubleshoot technical problems with IT products or services.
• Provide IT equipment inventory related activities and updates.
• PC Hardware and software installation, configuration and maintenance.
• Provide daily support for all hardware, software and network systems and telephone system.
• Assist in deploying and upgrading IT systems.
• Assist in other projects as required.

 Requirements:

• Bachelor’s degree or higher in Computer Science, Information System, or related field.
• Good understanding of helpdesk process and VIP user support.
• Ability to communicate to technical and non-technical staff in verbal/written form. Must be proficient in both Chinese and English.
• Good understanding of general desktop hardware and software in Microsoft Windows, macOS, Office 365, Video Conferencing platforms, VPN, Adobe, etc.
• Solid experience with various end user computing technologies and services, including but not limited to Active Directory, ServiceNow, meeting support tools, project support and quality assurance, etc.
• Basic knowledge of networking, IP telephony, VDI, etc.
• Good ability of analytical thinking and problem solving.
• Detailed-oriented, customer-oriented, responsible, proactive and process minded.

We offer 5-days work week, hybrid working (in-office / work from home), competitive salary package and attractive career development opportunities to the right candidate.

Interested parties please email your full resume with your current & expected salary to hr@jobwonders.com .

Personal data collected would be used for recruitment purpose only. 

工作內容：

• 提供日常系統與網路支援，並解決IT產品或服務的技術問題。
• 執行IT設備庫存相關活動與更新。
• 個人電腦硬體與軟體的安裝、配置及維護。
• 為所有硬體、軟體、網路系統及電話系統提供日常支援。
• 協助部署與升級IT系統。
• 按要求協助其他專案。

職位要求：

• 電腦科學、資訊系統或相關領域之學士或以上學位。
• 熟悉服務台流程及VIP用戶支援。
• 能以口頭/書面形式與技術及非技術人員有效溝通。必須精通中文及英文。
• 熟悉一般桌面硬體及微軟Windows、macOS、Office 365、視訊會議平台、VPN、Adobe等軟體。
• 具備豐富的終端用戶計算技術與服務經驗，包括但不限於Active Directory、ServiceNow、會議支援工具、專案支援與品質保證等。
• 具備網路、IP電話、VDI等基礎知識。
• 具備良好的分析思考與問題解決能力。
• 注重細節、以客為尊、有責任感、積極主動且具流程觀念。

我們為合適的候選人提供五天工作週、混合辦工模式 (辦公室或在家工作)、具競爭力的薪酬待遇及吸引的職業發展機會。

有意者請將完整履歷連同現時及期望薪資電郵至 hr@jobwonders.com。

所收集的個人資料僅用於招聘目的。